What is the minimum order quantity (MOQ) for OEM pet products?
MOQ is confirmed by product, material, color, tooling and packaging requirement. Send the selected item or design brief for an item-specific quotation; existing designs and custom development may have different minimums.
How long does it take to produce OEM samples?
Sample scope, cost, revision terms and lead time are confirmed after the design and material requirements are reviewed. Courier timing and charges depend on the destination and are included in the sample plan.
Can you manufacture custom designs from my drawings or samples?
We can review technical drawings, reference photos or physical samples and confirm whether the selected product can be developed. Confidentiality terms and intellectual-property responsibilities should be agreed in writing before sensitive files are shared.
What materials do you use for OEM pet products?
We source materials certified to REACH (EU), CPSIA (US), and ASTM F963 standards. Cat trees use CARB P2-compliant engineered wood, natural sisal rope, and OEKO-TEX plush fabric. Pet apparel uses azo-free dyes. All materials come with test reports available on request.
Do you provide private label and custom packaging?
Yes. Private labeling is included with all OEM orders at no extra cost. This includes woven labels, hang tags, poly bags, color boxes, and master cartons with your brand identity. We also offer custom retail-ready packaging design if needed.
What shipping terms and Incoterms do you support?
Shipping terms, route and estimated transit time are quoted for the destination, product and order volume. Options may include FOB and, through logistics partners where feasible, destination-based freight solutions.
How do you ensure quality control for OEM orders?
We follow AQL 2.5 inspection standards with 3-stage QC: (1) raw material testing on arrival, (2) inline inspection during production, (3) pre-shipment final audit. You receive a QC report with photos before shipment. Third-party inspection (SGS, Bureau Veritas, Intertek) is welcomed at your cost.
Can I visit your factory before placing an order?
Absolutely. We welcome factory visits at our Weihai facility. We can arrange airport pickup from Qingdao or Yantai airport (1-2 hour drive). Virtual factory tours via video call are also available. Contact us to schedule a visit.
What payment terms do you accept for OEM orders?
Standard terms: 30% deposit by T/T, 70% balance before shipment. For repeat customers with established credit, we offer L/C at sight and Net 30 terms. We also accept PayPal for sample orders under $3,000.
Do you sign non-disclosure agreements (NDAs)?
A mutual NDA can be reviewed before sensitive technical files are shared. Ownership, permitted use and confidentiality obligations should be written into the applicable agreement for each project.
